About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role

We are looking for an IT Admin Lead to own and manage all internal IT operations while ensuring a secure, efficient, and well-supported IT environment for our employees.

This is an exciting opportunity to lead and scale IT operations in a fast-growing SaaS company while driving improvements in IT security, compliance, automation, and cost efficiency. Reporting to the CTO, you will play a crucial role in managing IT support, onboarding/offboarding, device management, software licensing, vendor coordination, and compliance projects.

Additionally, you will be responsible for supporting our hybrid work environment, ensuring that both remote and on-site employees have the tools, connectivity, and security measures needed to work efficiently and seamlessly.

Your work will directly impact company-wide IT efficiency, security, and employee productivity as you prioritize and execute key IT initiatives in collaboration with leadership and cross-functional teams.

Key Responsibilities

IT Operations & Support

• Oversee daily IT operations, including support, onboarding/offboarding, device management (Mac/Windows), and software licensing.

• Provide efficient technical support for employees, ensuring smooth hybrid and remote collaboration.

• Improve IT workflows through automation, self-service tools, and optimized support processes.

• Maintain IT documentation, including setup guides and security policies.

Security, Compliance & Strategy

• Partner with the CTO on IT and security initiatives to build a scalable and secure infrastructure.

• Lead compliance efforts (SOC2, GDPR) in collaboration with Finance, HR, Legal, and Tech teams.

• Manage identity and access controls (SSO, MFA, RBAC) and oversee IT risk management.

• Work with external IT and security providers to ensure system integrity and protection.

Vendor & Budget Management

• Optimize IT budgets, ensuring cost-effective software licensing and compliance.

• Manage vendor relationships, ensuring performance aligns with SLAs.

• Recommend new tools and automation strategies to enhance IT efficiency.

Automation & Process Improvement

• Automate IT workflows (user provisioning, software deployment, ticketing).

• Implement IT policies and best practices to improve security and reliability.

• Support asset management to track devices, software usage, and compliance

What We’re Looking For

Must-Have Skills & Experience

• 5+ years of experience in IT administration, IT support, or IT operations within a SaaS or cloud-first environment.

• Proven track record of managing IT support, onboarding, software licensing, and vendor coordination in a fast-paced company.

• Strong Mac and Windows device management experience, with hands-on knowledge of MDM solutions (Jamf, ZenAdmin, or equivalent).

• Experience with identity management (Okta, Corma, etc), Single Sign-On (SSO), and security best practices.

• Knowledge of IT security frameworks, compliance standards (SOC2, GDPR), and risk management.

• Skilled in budget management and IT vendor negotiations, ensuring cost-efficient software licensing and service agreements.

• Familiarity with automation tools, scripting, and IT process optimization.

Nice-to-Have & Desired Personal Attributes

• Experience with cloud-based IT infrastructure (AWS, GCP, Azure).

• Familiarity with network administration (firewalls, VPNs, Wi-Fi security, VLANs).

• Passion for improving IT processes through automation and self-service solutions.

• High energy, confident, and self-driven individual with a problem-solving mindset.

• Strong communication skills and ability to work cross-functionally with Finance, HR, Legal, and Engineering teams.
  

The Perks

• We work in a flexible hybrid model at GotPhoto, leveraging the best of both worlds, with our office at Hausvogteiplatz serving as our central hub for collaboration in Berlin

• Education budget, that allows you to grow professionally and explore new ideas

• Unlimited holidays (26 days is the minimum)

• Workation in a different country for up to 2 months per year

• Want to learn another language? You get access to Lingoda.

• Flexible Employee Benefits through Probonio: Your monthly budget allows you to choose the benefit that best suits your needs, including popular options like the Urban Sports Club Membership.

• Full productivity: Select your setup - Apple, Windows - and follow your preference!

A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.