Head of Center of Excellence

Description

We are seeking a dynamic Head of Center of Excellence to lead initiatives that drive KPI and process excellence critical for success across our organization. This role is pivotal in fostering alignment and collaboration across multiple teams that impact our customers. The ideal candidate will champion strategic programs, capacity planning, journey mapping, and change management strategies, bridging changes with adoption excellence for maximum impact.

In this role, you will:

• Lead the development and execution of strategic programs that drive operational excellence and elevate organizational KPIs.
• Foster cross-functional alignment by interlocking with various functions such as Services, Onboarding, Implementation, Support and others to identify operational gaps and improvement opportunities.
• Develop and implement capacity planning models to optimize resource allocation and scalability.
• Lead customer journey mapping initiatives to identify pain points, streamline processes, and enhance customer experiences.
• Collaborate with teams to design and execute impactful change management strategies.
• Provide strategic guidance to senior leadership, offering insights, recommendations, and risk mitigation strategies for ongoing initiatives.
• Develop and deliver executive-level communications, including reports, dashboards, and presentations to track program success and inform decision-making.
  
  

Qualifications

• 10+ years of experience in strategic program leadership, preferably within customer success, operations, or a related function.
• Proven track record of leading high-impact, cross-functional initiatives at scale.
• Strong analytical and strategic thinking skills with the ability to turn data insights into actionable strategies.
• Expertise in capacity planning, customer journey mapping, and change management strategy development.
• Exceptional communication skills, with the ability to influence executive stakeholders and drive organizational alignment.
• Experience with governance frameworks and project management methodologies.
• Adept at using program management tools and platforms.
  
  

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $154,100 - $231,100, exclusive of fringe benefits or potential bonuses. This position is also eligible for bonus of 20%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

About Payscale

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 65% of the Fortune 500, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Panasonic, Mars Global, eBay, American Airlines and PetSmart to make fair and appropriate pay decisions.

Pay is powerful. To learn more, visit www.payscale.com.

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.

In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.
  
  

When it matters (usually no more than a few times a year) we take the time to gather for in-person events. Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits And Perks

All around awesome culture where together we strive to live our 5 values:

• Respect every individual, work as a team
• Be Customer first, customer centric
• Have a Bias towards action
• Commit to excellence (we give our best everyday)
• Make Data driven decisions
  
  

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure through things like AMAs
• Access to continued learning & development opportunities
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• A growing network of Employee Resource Groups
• Company sponsored volunteer hours
• And more!
  
  

Our More Standard Benefits

• Flexible paid time off, giving you the opportunity to rest, relax, and recharge away from work
• 14 Paid Company Holidays, including 2 floating holidays (you choose!)
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• Unlimited infertility coverage benefits through our medical plans
• Additional supplemental health benefits offered to you and your family
• 401(k) retirement program with a fully vested immediate company match
• 16 weeks of paid parental leave for birthing and non-birthing parents
• Health Savings Account (HSA) options and company contributions each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations
• Annual remote work stipend to be used on wellness or home office equipment
  
  

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email [email protected]