Marketing and Communications Manager

ABOUT THIS ROLE

Based on the Strategic Communications Team within the organization’s Global Hub, this role is a champion of our brand voice and an expert content creator. This role focuses on delivering compelling, customized content to donor audiences while producing owned content that aligns with organizational priorities. The ideal candidate is a strategic, detail-oriented collaborator with a passion for our global work and exceptional writing skills.

IN THIS ROLE YOU WILL

• Strategize, create, and manage implementation of owned content, ensuring alignment with organizational goals and audience needs. Examples of owned content include blog posts, impact stories, website copy, video scripts, annual reports, one-pagers, event messaging, and toolkits.
• Coordinate with teams across the organization to align messages, content, and campaigns with overarching themes and for brand consistency.
• Develop and execute integrated content plans for donors in close partnership with the Donor Engagement team, connecting with base-of-the-pyramid supporters to drive engagement, retention, and stewardship goals.
• Write and edit a wide range of content, including impact stories, thought leadership blogs, donor updates, campaign materials, newsletters, and reports, ensuring a consistent and engaging brand voice.
• Customize written content for diverse donor audiences by weaving data, stories, and updates into compelling narratives.
• Act as a brand voice leader, ensuring consistency, authenticity, and inclusivity across all communication channels.
• Champion the Water For People brand internally and externally with consistency and confidence, act as a reviewer and resource for brand questions from colleagues across the organization.
• Support the management of a content library, providing clarity and training on where, how, and when content has been used.
• Collaborate with global teams to support regional communications goals through resources, tools, guidance, and trainings.
• Use multiple marketing tech platforms for project management and content delivery, including CRM, WordPress, Asana, Hootsuite, DAM, and more.
• Leverage data and analytics to evaluate content effectiveness, identify opportunities for improvement, and inform strategies to enhance donor engagement and organizational visibility.

YOU WILL EXCEL IN THIS ROLE IF YOU HAVE

We’re looking for a curious, positive, and organized communicator who excels at storytelling and writing that’s customized for audiences. This person is passionate about our global scope, thrives in cross-cultural collaboration, and brings creativity and precision to every project they tackle.

• Bachelor’s degree in marketing, communications, or related field; or equivalent experience.
• 5 years of relevant experience in marketing, communications, or related field,
• Knowledge of various digital marketing platforms and best practices for their utilization.
• Experience working in the nonprofit sector and communicating with donors.
• Experience using content management systems and platforms, specifically familiarity with WordPress and basic HTML/CSS.
• Visual communication skills – basic photo editing, video assembly, content layouts, and visual hierarchy.
• Exemplary written communications skills, including storytelling, copywriting, and editing.
• Ability to work with rough, unedited, or technical content and transform materials into engaging, compelling pieces for a variety of audiences
• Ability to navigate and balance converging timelines, excellent organization skills, and attention to detail.
• Strong interpersonal skills with the ability to connect with individuals across countries, time zones, and departments.
• Curious, quick learner who enjoys staying up to date on digital marketing, social media, technology, current events related to the WASH sector, and other communications trends.
• Ability to connect with others through virtual communication mediums in real-time and asynchronous and often multilingual (written, audio, and video such as emails, chats, Zoom, Teams, WhatsApp).

BONUS POINTS IF YOU HAVE

• International experience (such as work, traveling, or living).
• Strong intercultural communication skills and experience working in different environments, languages, and across time zones.
• Proficient in Spanish.

MORE ABOUT THIS ROLE

• Option to travel up to 10% of the time domestically and internationally to developing countries where travel is rugged.
• This position has the option to work from an office, hybrid, or remotely at the Water For People office in Denver, Colorado. Alternatively, remote work in the US except for NY, NJ, CA, WA, VT or HI.
• Ability to work in an open office environment if you choose to work from the CO office.
• Ability to work outside regular business hours at times to meet with personnel located in other time zones.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

SALARY RANGE:

US anticipated salary range: $70,500 - $80,000 USD. The actual salary will be determined based on experience and other job-related factors.

OUR BENEFITS:

Our benefits program encompasses both a competitive local package and some global benefits that are geared to encourage healthy living for you and your family, along with a flexible work environment. Our health package includes medical, dental and vision coverage, as well as a Telehealth benefit. Additionally, we offer parental leave for growing families and sick days to care for yourself or your family when needed.