Posted at: 31 January

Implementation Analyst

Company

Pilot Company

Pilot Company is a Knoxville-based petroleum corporation operating a network of over 750 travel centers and convenience stores across the US, serving both B2B and B2C markets in the travel and transportation industry.

Remote Hiring Policy:

Pilot Company primarily hires from various regions within the United States, particularly in the South, with some roles offering flexibility for remote work tasks. Specific job postings may have different requirements, so candidates are encouraged to review individual listings for details.

Job Type

Full-time

Allowed Applicant Locations

United States

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Job Description

Job Description

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity.
This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

  • Support all Traditional Banks/Credit Union implementation project requests for existing clients.
  • Consult directly with customers to understand requirements and be able to offer industry best practice recommendations for successful implementations.
  • Is able to meet specified job responsibilities with minimal guidance, direction and/or involvement from management.
  • Will act as primary liaison between Visa support staff and customers and will represent customer system/operational requirements to internal organizations.
  • Will apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal Visa departments.
  • Plan and conduct member meetings and conference calls.
  • Manage routine and non-routine, moderately complex processing and change requests, as well as support customer initiatives.
  • Assess operational opportunities to increase service quality or efficiency.
  • Prepare and maintain detailed project plans, status reports, and issues logs.
  • Represent customer system and operational requirements to internal Visa organizations.
  • Responsible for own work-flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
  • Coordinate internal Visa resources to ensure delivery on commitments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Apply Here