Posted at: 14 February

User Researcher

Company

Respondent

Our company is a leading travel service provider dedicated to creating unforgettable experiences for clients worldwide through personalized, high-quality service.

Job Type

Full-time

Allowed Applicant Locations

United States

Salary

$20,000 to $40,000 per year

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Job Description

ONLY FOR USA RESIDENTS – PRODUCT DESIGNER APPLICANTS, PLEASE DO NOT APPLY


ONLY APPLY if you can do 40-50 user phone calls EVERYDAY


Salary Range: $20K–$40K USD/annually


Our Product:

Crafto is a dynamic and innovative social media content creation platform, focusing on WhatsApp status and Instagram stories. We are committed to helping users craft engaging and captivating content for their social media stories. Our team is passionate about delivering a user-centric experience, and we're looking for a User researcher to join our team remotely from the USA.


Role Overview:

As a user researcher at Crafto, you will play a crucial role in understanding our users' needs, preferences, and pain points. You will facilitate direct communication with our users and act as their advocate within the company. Your insights will drive the improvement and development of our app, ensuring it remains user-friendly and impactful. You will need to be fluent in English to effectively communicate with our international team.


Key responsibilities:

  • User Engagement: Act as a direct communication channel between Crafto and USA users by conducting 40-50 user calls per day to gather valuable feedback.
  • User Feedback Collection: Develop and implement strategies to collect user feedback, including surveys, interviews, and feedback sessions, to gain deep insights into user preferences and pain points.
  • Data Analysis: Analyze user data and feedback to identify trends, user needs, and areas for improvement in the app.
  • Competitive Analysis: Stay informed about industry trends and competitors to provide insights and recommendations for keeping Crafto at the forefront of the market.
  • Reporting: Regularly compile and present research findings and insights to the leadership team and key stakeholders.


Qualifications:

  • At least 1 year of experience in user research or a related role.
  • Knowledge of user research methodologies and tools.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal skills and the ability to engage with users effectively.
  • A passion for understanding user behavior and creating solutions to enhance the user experience.
  • Ability to work independently in a remote setting while collaborating effectively with a global team.



Apply Here