Application Engineer-- ServiceNow

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry’s top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demand.

JOB TITLE: Application Engineer (ServiceNow HRSD Solutions Specialist)

EMPLOYMENT TYPE/DURATION: 8+ months -possible Extension.

COMPENSATION: $65- $85/hour

LOCATION DETAILS: Remote

As an Application Engineer II for ServiceNow, you will report to Manager, Information Technology. You will join a collaborative team dedicated to enhancing the ServiceNow platform.

In this role, you'll work closely with our People Team stakeholders—building strong relationships, gathering requirements, and designing solutions to improve HR operations. Partnering with talented teammates and trusted external partners, you'll help streamline and optimize HR services on the platform.

Collaborate with leaders from both the People Team and the ServiceNow Platform team. Your goal is to manage a dynamic platform and diverse business processes, enabling teams to focus on their best work while enjoying a seamless ServiceNow experience.

Responsibilities:

Stakeholder Engagement:

• Be the primary contact between People team stakeholders and IT ServiceNow platform team.
• Make sure there is alignment and transparency between HR business needs and the technical capabilities of the platform.
• HR Process Continuous Improvement:
• Partner with People stakeholders to identify pain points and drive efficiency improvements within HRSD.
• Drive process enhancements & identification of improvements through automation and best practice recommendations.

Transform Requests into Requirements:

• Gather, analyze, and translate HR business needs into clear technical requirements.
• Communicate requirements effectively to the ServiceNow Platform team.

Supervise Solution Architecture and Implementation:

• Ensure business requirements are aligned to HRSD solutions and platform capabilities.
• Work closely with the ServiceNow developers to design & review technical approaches for implementation of HRSD solutions.

Quality Assurance (QA) & User Acceptance Testing (UAT):

• Develop and oversee testing to ensure HRSD solutions meet business needs and technical standards.
• Lead QA efforts, including test case creation, execution, and defect tracking.
• Coordinate UAT sessions with HR stakeholders to validate system functionality and user experience.
• Work with developers to resolve any issues found during testing before deployment.

Strategic Roadmap Development:

• Collaborate with People team leadership and the ServiceNow Product Lead to define and maintain a HRSD roadmap and is aligned to long-term People team goals.
• Work in tandem with the ServiceNow Product Lead & the People Team Leads to help support prioritization of projects based on business impact and urgency.
• Partner with the ServiceNow Technical Lead on reviewing technical approaches and solutions that best fit HR business needs.

Governance & Best Practices:

• Work with the ServiceNow Platform Team to ensure platform compliance of HR services.
• Establish best practices for HRSD configuration, customization, and integration where necessary.

If you are interested in this Application Engineer opportunity in Los Angeles, please contact Dana More -dana.more@akkodisgroup.com For other opportunities available at Akkodis go to www.akkodis.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client