Posted at: 12 November

Chief System Architect

Company

Anywhere365

Anywhere365 is the world's leading omnichannel Dialogue Management Solution and Virtual Contact Center for the Microsoft ecosystem, enhancing customer experience with AI-driven insights and seamless integrations.

Job Type

Full-time

Allowed Applicant Locations

United Kingdom, Netherlands

Apply Here

Job Description

We are looking for a Chief System Architect in either the United Kingdom or The Netherland s to play a crucial role in shaping the future of our cloud-based SaaS product. Reporting directly to the Chief Product and Technology Officer, you will lead the development and implementation of scalable architecture solutions, integrate elasticity and auto-scaling capabilities, and manage containerization strategies. You will work closely with stakeholders to ensure that solutions align with business needs while maintaining thorough technical documentation.

The ideal candidate has significant experience in software architecture within a SaaS environment, strong expertise in Azure, Kubernetes, and cloud solutions, and the ability to mentor and guide development teams. Critical thinking, accountability, an agile mindset, and strong communication skills are key competencies required for success in this role.

Key responsibilities:

  • Lead the development and implementation of technical scalable architecture solutions by defining technical architecture, outlining technical processes, and providing guidance to other software developers;

  • Collaborate with development teams to integrate elasticity and auto-scaling capabilities into our cloud infrastructure;

  • Lead the evaluation and selection of appropriate technologies, tools, and frameworks to ensure high availability and performance;

  • Oversee the implementation of containerization and orchestration strategies using Kubernetes;

  • Collaborate with stakeholders to understand their business needs and defining solutions that align with those;

  • Develop and maintain technical documentation, including system models, process diagrams, and architecture designs;

  • Provide experienced leadership, technical direction and mentorship to architects and developers by sharing knowledge and Best Practices;

  • Prepare and present technical architectural plans to senior management and other stakeholders;

  • Analyse emerging technologies and trends and provide recommendations on how to leverage and improve systems architecture.

Why we would like to have a dialogue with you

We pick competencies over skills and experience. Can you convince us that you possess the following competencies:

  • Helicopter vision: able to take a broader perspective, seeing the big picture rather than concentrating on the detail;

  • Critical thinking: The ability to analyze needs and feedback, identifying patterns and trends, and making connections between data points to gain a deeper understanding;

  • Accountability: Able to take responsibility for one's actions and to be willing to accept the consequences of one's decisions;

  • Taking ownership: Able to take full responsibility and accountability for tasks, projects, or actions, demonstrating a sense of commitment and dedication towards achieving desired outcomes;

  • Integrity: Able to act ethically and with honesty, and to follow through on commitments;

  • Agile mindset: Able to adapt quickly to changing circumstances, and to pivot or adjust strategies as needed to remain competitive and relevant

  • Communication: Able to communicate clearly and effectively with individuals across the organization, and to be responsive to their needs and concerns.

Competencies are key, but to be successful in this role you need to bring a few essentials to kickstart the conversation:

  • At least 5 years of experience as a software architect and at least 10+ years of experience within software development;

  • Strong knowledge of Azure, containerization tools (Kubernetes) and cloud elasticity is a must!

  • In-depth experience with containerization tools such as Kubernetes and cloud elasticity is a must;

  • Cloud native, strong knowledge of Azure;

  • In-depth knowledge of software methodologies, systems architecture and database design;

  • Proven experience in a range of technologies: C#, Java, C++, SQL and Python;

  • Experience in designing and implementing cloud-based solutions and microservices architecture.

Anywhere365

Founded in 2010 in The Netherlands, Anywhere365 is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees worldwide, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.

Some last notes: 

For all roles within product development, we would like you to spend 10% of your hours on self-study.

For people who are based in The Netherlands: we have a hybrid working policy in The Netherlands and we would like you to be at the office twice a week.

For people who are based in United Kingdom: as we don't have an office in the United Kingdom, we have a remote working policy. You will be expected to travel occasionally, national and international.  

Anywhere365 is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the recruiters are happy to answer any questions!

Apply Here