Posted at: 15 February

Senior Staff Engineer, ServiceNow

Company

Pilot Company

Pilot Company is a Knoxville-based petroleum corporation operating a network of over 750 travel centers and convenience stores across the US, serving both B2B and B2C markets in the travel and transportation industry.

Remote Hiring Policy:

Pilot Company primarily hires from various regions within the United States, particularly in the South, with some roles offering flexibility for remote work tasks. Specific job postings may have different requirements, so candidates are encouraged to review individual listings for details.

Job Type

Full-time

Allowed Applicant Locations

United States, India

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Job Description

Job Description

REQUIREMENTS:

  • Total experience 10+ years
  • Strong working experience in technical specification and implementation of the ServiceNow with specializing in Service Portal, Service Portal, ITSM, Integrations.
  • Strong experience in ServiceNow ITAM, HAM Pro, SAM pro or GRC or SPM or HRSD
  • Hands-on experience in ServiceNow integrations with third-party systems.
  • Strong understanding of ITIL principles
  • Strong Understanding of business needs and the needs to standardize processes and accommodate into the design.
  • Develops the technical solutions, implements them and performs the component Integration Tests.
  • Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
  • Ability to explore and grasp new technologies.
  • Proficient in communicating and driving technology solutions that support business objectives
  • Ability to work effectively and manage partnerships with all areas and members of the business as well as all levels of the organization. Excellent analytical, critical thinking, problem-solving and prioritization skills.
  • Mentoring your team members in projects and helping them keep up with new technologies.

RESPONSIBILITIES:

  • Writing and reviewing great quality configuration.
  • Understanding the client’s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
  • Mapping decisions with requirements and be able to translate the same to developers
  • Identifying different solutions and being able to narrow down the best option that meets the client’s requirements
  • Defining guidelines and benchmarks for NFR considerations during project implementation
  • Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
  • Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
  • Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
  • Understanding and relating technology integration scenarios and applying these learnings in projects
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