Senior Product Manager, Communications Platform

Company Description

Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.

Team Description

Our Product team advocates for our users and our business, setting the vision for our growing family of products. We use data, research, strategy, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work. As we scale globally, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world in team that always focuses on we, not I, and creates delightful products that are worthy of trust.

Role Description

As a Senior Product Manager in the Communications Platform, you will enable teams across Dropbox to deliver impactful in-app campaigns, emails, and notifications that drive revenue, engagement, and user satisfaction. You will shape the roadmap for a platform that supports all lines of business—including our core products, standalone offerings, and AI-first initiatives like Dash—balancing innovation and foundational improvements to scale tools used to reach hundreds of millions of users.

In this role, you’ll identify opportunities to enhance platform functionality, measure the effectiveness of campaigns, and prioritize features that empower teams to execute data-driven strategies. By evaluating current tools and addressing gaps, you’ll deliver a scalable, reliable, and business-critical platform. This is a high-impact opportunity to collaborate with senior leaders, work cross-functionally across business units, and drive meaningful outcomes for Dropbox and its users.

Responsibilities

• Advocate for the customer by deeply understanding their needs, providing context and empathy, and focusing on solving their underlying problems rather than just delivering features.
• Define clear and actionable product specifications, making thoughtful decisions rooted in customer insights, data, and company strategy.
• Lead and guide product direction for a cross-functional team of engineering, design, analytics, marketers, and platform partners.
• Collaborate effectively with client teams, influencing cross-team priorities, managing risks and trade-offs, and aligning stakeholders with clear and concise communication.
• Leverage data to make informed decisions, defining success metrics upfront, tracking KPIs obsessively, and allocating resources effectively to meet goals.
• Proactively manage risks and remove roadblocks, enabling the team to execute efficiently and achieve objectives.
• Uphold our core values by fostering diversity, inclusion, and an authentic company culture that empowers every team member to bring their best self to work.

Requirements

• 5+ years of product management experience, with a track record of leading platform product areas and delivering impactful outcomes in B2B or consumer tech.
• Strong growth mindset with a passion for making product changes that drive conversion, business impact, and customer delight.
• Proven experience in iterative, data-driven product development, with the ability to design, run, and interpret experiments and A/B tests.
• Deep empathy for consumer and business users, with a focus on building products that inspire joy, trust, and satisfaction.
• Thrives in fast-paced environments, adapting quickly while deeply understanding products, measuring success, and optimizing every step of the user funnel.
• Skilled at building consensus and driving decisions, balancing collaboration and urgency. You take ownership, share credit, and inspire others to do their best work.
• Excellent communicator with the ability to convey clarity, salience, and urgency to teams, partners, and stakeholders.

Preferred Qualifications

• Experience working with email and engagement platforms, with a strong understanding of their tools and capabilities.
  Prior experience with SaaS companies, including their complexities, scale, and foundational technologies.

Compensation

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.