Posted at: 3 February

Senior Product Education Specialist (Hybrid)

Company

Pilot Company

Pilot Company is a Knoxville-based petroleum corporation operating a network of over 750 travel centers and convenience stores across the US, serving both B2B and B2C markets in the travel and transportation industry.

Remote Hiring Policy:

Pilot Company primarily hires from various regions within the United States, particularly in the South, with some roles offering flexibility for remote work tasks. Specific job postings may have different requirements, so candidates are encouraged to review individual listings for details.

Job Type

Full-time

Allowed Applicant Locations

Worldwide

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Job Description

Job Description

ABOUT THE JOB

Curious about what it’s like to work as an Instructional Designer? We’re glad you asked!

The Instructional Designer will be part of the Product Education team in the product group and will develop training and education materials that are used by our customers and internal teams.

In this role, you will apply our products and services to valuable, easy-to-consume content for our customers’ empowerment and education. Additionally, you will integrate the content within Activate’s Education assets – Learning Management System, Customer Communication and Knowledge Center directly impacting and elevating Activate’s customer experience.

RESPONSIBILITIES

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

  • Independently gather information from subject matter experts to develop, organize, and write user guides, training materials, videos and e-learning
  • Write user-friendly designed content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Writing users release communication
  • Conduct instructor-led sessions for internal customer-facing teams (train the trainer)
  • Create and maintain Insight/reporting use cases, flows, and analytical ideas for different educational tools
  • Work closely with product teams

REQUIREMENTS

Native English speaker – A MUST

  • Minimum of 3 years industry experience as an instructional designer / Customer Success trainer, preferred in the retail / FMCG market
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS and Retail Tech environment
  • Proven ability to quickly learn and understand complex topics
  • Good creative and design skills
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization and thrive in a fast paced, ever-changing environment
  • Proficiency with Storyline, Camtasia, PPT, Photoshop, Illustrator
  • Experience working with learning platforms (LMS/LXP/KMS)

#LI-Hybrid

Apply Here