Service Product Lead

The Services Product Lead will focus on establishing a clear and efficient communication loop across Product and Customer Success, supporting GTM readiness in both workstreams. The Services Product Lead will develop a deep understanding of product roadmaps, strategic plans, value drivers and positioning, providing insight into this work for all Customer Success functional teams. They will partner with CS to understand the impact of product updates and development on CS functions and the overall customer experience, communicating this back to Product teams to ensure appropriate resources are in place prior to product launch and/or feature release. The Services Product Lead will also work alongside team members from other organizational workstreams (i.e., Marketing, Support, Community Knowledge) acting as a central communication hub to ensure a unified vision with common and aligned goals.

In this role as a Service Product Lead, you will:

• Understand Product roadmaps and effectively communicate updates to Customer Success teams, ensuring early insight into product development and reducing the need for reactive adjustments
• Understand and operate within established communication processes for each product team
•  Attend Sprint Exits, Product Roadmap Meetings, Core Team Meetings, etc.
• Initiate cross-functional collaboration with internal stakeholders across multiple departments
• Understand all Customer Success functions, their roadmaps, and strategic plans
• Inform Customer Success functional leads about product updates and collaborate to identify readiness needs
• Collaborate with Customer Success Enablement to ensure readiness across all CS functions
•  Understand and effectively communicate how product updates impact overall customer experience • Identify efforts in other workstreams to support product development (i.e., Marketing, Support, Community Knowledge)