CRM ManagerNew

At Bondora, our mission is clear: to empower people to enjoy life more while alleviating the stress of managing finances. Founded in 2008, Bondora has proudly served a diverse community of over 1 million customers for an impressive 16 years.

As a rapidly growing financial technology company, we’re reaching new heights with a bold vision. We’re set to acquire a banking license, unlocking a world of possibilities for our customers. Our investment product is available Europe-wide, and we’re actively expanding our loan product footprint to 11 new countries.

Join us on this journey and let’s build the future of finance together!

What is this role about?

We are looking for an experienced and data-driven CRM Manager to join our marketing team and lead our customer relationship management strategy. This role is crucial in driving user activation, engagement, and retention through automated and data-driven multichannel campaigns. You will take ownership of CRM initiatives, working cross-functionally with marketing, product, and analytics teams to create personalized and effective customer communications that enhance the investor experience and encourage repeat business.

Your main responsibilities will be:

• Develop and execute a multichannel CRM strategy focused on automation to improve customer engagement and retention.
• Plan, execute, and optimize one-off and recurring campaigns, including briefing design and content, implementation, and performance reporting.
• Drive customer retention initiatives by identifying opportunities to improve the investor experience.
• Implement segmentation and personalization strategies based on user behaviors and preferences.
• Analyze and report on performance metrics to optimize engagement and conversion rates throughout the customer lifecycle.
• Design and implement automated workflows to enhance the customer experience using a data-driven approach.

What would ensure success in this role?

• Over 4 years of experience in CRM, retention, or email marketing in B2C companies, ideally in SaaS or Fintech.
• Technical expertise in CRM platforms such as Braze, HubSpot, Mailchimp, or Iterable, with strong skills in workflow automation and troubleshooting.
• Strong analytical skills with the ability to use data insights to drive decision-making and campaign optimization.
• Cross-functional collaboration experience, working with developers, designers, analysts, and content teams.
• Proficiency in remarketing platforms such as Meta, Google, Criteo, or Taboola is a plus.
• A proactive and operational mindset, with a passion for executing and improving CRM strategies.

What can you expect at Bondora? 

• Contribute to Bondora’s ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you’ll have endless opportunities to expand your skills and skyrocket your career.

The next steps

If you have the guts, ideas, and a team vision, apply now! 

Our hiring process: 

• Assessments: Complete our personality and logic assessments to showcase your strengths. 
• Meet Betti, our Recruiter: Your first interview with X will give you the chance to share your experiences and aspirations. 
• Put your skills to the test: Tackle a home task related to brand strategy or creative ideation. 
• Engage with Krzysztof, our Chief Marketing Officer for Go&Grow: Discuss your home task and showcase your expertise. 
• Meet with the team at our Tallinn HQ.
• The celebration begins: If the stars align, receive an offer to join the Bondora team! 

Join our team of Bondorians, and let's make it happen!

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