Marketing Manager (B2B SaaS)

Location: Europe, remotely.

Form of employment: B2B contract (self-employed) or contract of employment.

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
• We currently hire over 170 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
• In June 2023, our monthly MRR exceeded $1M.

Are you a creative marketer passionate about digital media and affiliate marketing? Tidio is looking for a proactive Marketing Manager to drive key initiatives and support strategic projects. Reporting directly to our Chief Revenue Officer (CRO), you’ll have a perfect blend of hands-on execution and strategic planning.

Collaborating with cross-functional teams, you’ll help deliver high-impact campaigns that fuel growth and elevate our brand. If you're ready to bring your marketing expertise to an innovative, fast-paced team, we’d love to have you at Tidio!

As a Marketing Manager, you will be responsible for the areas below:

Affiliation: Day-to-day operations of managing affiliates.

Social media: Create and schedule engaging content that aligns with our brand voice and goals, aiming to increase visibility and follower growth. Monitor social media trends, performance, and key metrics to optimize campaigns and content.

Project management: Take ownership of assigned projects focusing on timely completion following our brand book and marketing strategy guidelines.

Cross-team collaboration: Collaborate with cross-functional teams including sales, operations, and leadership to ensure alignment and integration of marketing initiatives.

Metrics & Analytics: Effectively managing data and measuring performance metrics for key marketing projects aligned with strategic activities.

Requirements:

• Minimum 4-5 years of experience in B2B SaaS marketing;
• Experience with affiliation programs, PPC, and social media management;
• Ability to manage multiple projects simultaneously, meet deadlines, and maintain attention to detail;
• Advanced level of English - C1;
• Motivated to identify gaps and ask questions to find a solution;
• Strong analytical skills to measure and optimize marketing spend;
• Self-motivated, detail-oriented, and proactive in driving projects forward;
• Strong written and verbal communication skills, with the ability to craft compelling messaging across platforms;
• Experience with marketing tools and platforms such as HubSpot, Synthesia AI, Contrast, or similar;

We would like to offer you:

• B2B contract (self-employed) or contract of employment;
• Possibility to work 100% remotely or book a coworking space in your city
• 26 days off guaranteed in a year
• Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions;
• Great development opportunities – company-supported courses and conferences;
• Some flexibility in working time – you can manage a workflow in a way that you find the most effective;
• Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs;
• Mental well-being program – individual therapy sessions and resources for employees;
• Free access to one of the most popular e-book/audiobook services;
• Regular integration events (company-wide meetings, team events);

What happens when you send your CV?

• Zoom call with the recruiter about the position and the team - 50 minutes;
• Interview with the Hiring Manager - 60 minutes;
• Final interview: 30- 45 minutes;
• Reference check
• Offer and fireworks!🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.