Power Platform Engineer

Here at Harris, you’ll be working as part of 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing and we hope you can become an integral part of the Harris family.

Altai Systems boasts a fully distributed team with over 20 years of successful AMS software implementation experience. What sets us apart from competitors is our unwavering commitment to our association client’s success; from the initial demo to the delivery of your comprehensive CRM/AMS software, e-commerce site, member portal, and certification module. We prioritize every client with the same meticulous attention to detail, whether you require a modest 5-seat system or a robust solution for 500+ users. At Altai, we take pride in delivering exceptional value and service excellence, ensuring your association operates at peak efficiency and achieves its institutional goals.

Job Summary:

Altai Systems delivers association-specific CRM software built within the Microsoft Dynamics 365 CRM platform. We are seeking an experienced Power Platform consultant with extensive experience implementing, customizing, and delivering Power Platform solutions. The ideal candidate should have notable expertise in Power Apps development and implementing integrations using Power Automate. Additionally, the candidate should be comfortable interacting with technical and non-technical users alike and have a relentless passion for quality and excellence in customer service.

The Power Platform consultant takes the lead in identifying, documenting, and executing the solution set necessary to help our clients meet and exceed their business objectives. This is the ideal role for a detail-oriented, in-the-weeds, solution finder with a passion for client success.

Primary Functions:

• Implementations
• Install and configure our Dynamics-based system and web portal platform.
• Utilize Microsoft Power Platform for automation, custom app development, and integrations.
• Collaborate with internal and external users to conduct system testing.
• Show initiative and accountability in driving project success.
• Support client upgrades as needed.
• Consulting
• Work with the Sales team to gather detailed knowledge about the client, their requirements, and our proposed solution.
• Conduct independent research to become intimately familiar with the client’s business, beyond what was provided during the sales process.
• Lead the client (or pair with a Functional Consultant who will lead the client) through a thorough requirements analysis process to understand business needs, goals, and objectives.
• Work with clients to develop new best practice business processes that fit our software to minimize customizations.
• Create a requirements matrix to document all requirements for client-signoff.
• Create a gap analysis to highlight the gaps between our base offering and the client’s requirements.
• Collaborate with Project Manager and Product Owner to present solutions for gaps.
• Documentation
• Create business process specs, user stories, use cases, and test criteria for agreed upon requirements.
• Collaboration with Product and Development Teams
• Collaborate to ensure the stability and performance of existing product code base.
• Troubleshoot and resolve issues in current system.
• Optimize and refactor code to improve maintainability and performance.
• Training
• Provide training to clients on product set-up and usage.
• Mentoring
• Stay abreast of the latest trends and updates in Dynamics 365 and related technologies.
• Provide mentoring and guidance to newer Consultants.
• Task Tracking
• Maintain accurate time and task tracking records on a weekly basis for reporting and billing purposes.
• Ensure all documented processes and procedures are followed.

Job Qualifications:

The qualifications we are looking for are mixture of work experience and educational background.

They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role:

Minimum Qualifications:

• 5+ years of experience designing, configuring, and developing business solutions within the Microsoft Dynamics 365 CRM platform; must be able to show a focus on the more technical tasks.
• 5+ years of experience with Power Platform/Microsoft Dynamics CRM development experience including Power Apps (Canvas and Model-Driven), Power BI, Power Automate, and Dataverse administration.
• 3+ years of experience working with .Net and C#
• 5+ years of experience conducting thorough discovery and gap analysis engagements for a variety of client types.
• 5+ years of experience creating detailed documentation to support planned CRM implementations.

Additional Qualifications:

• Experience with JavaScript.
• Microsoft Dynamics 365 and Power Platform certifications are highly desirable.
• Experience within the association industry is also desirable.

Soft Skills:

• Passion for excellence in user experience.
• Demonstrated creative and analytical thinking.
• Excellent oral and written communication skills.
• Ability to manage multiple competing priorities and complex tasks simultaneously.
• Ability to translate highly technical concepts into plain language for non-technical stakeholders.
• Experience in an externally facing consulting role.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Working Environment:

This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.

This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.